It took a lawsuit, but Centre’s internet is finally back up and running.
As many readers are familiar with, my law firm, Centre Law Group LLC, sued Verizon Business in an attempt to finally get our internet service restored (to read the previous post, click here). I received a steady stream of e-mails on the suit from blog readers new and old alike. Most were supportive, but a couple thought this was another example of a trigger-happy lawyer. As I explained in detail in the previous post, bringing a lawsuit is not something I take lightly. As I said:
Like I always counsel my clients, a lawsuit should be a last resort – only when all other options have failed. Litigation can be difficult, costly, and even destructive. Of course, there are times when a company or person has no choice, but to ask the Courts for help. In those times, lawyers have to be fully prepared to file a suit and vindicate the rights of their clients – or themselves.
The lack of internet and lack of answers was beginning to take a toll on the firm. Firm employees were constantly shuttling between their homes and offices so they could meet clients and each other. Hours were being wasted trying to hound Verizon to come up with a solution. The breaking point was when Verizon told us they essentially had no idea: (1) why the internet was not working and (2) when it would be working again. We escalated the issue as high as we could when dealing through the maze of phone numbers, options, and departments within Verizon.
We could not go on any longer and needed to take action.